If the gateway detects a malfunction when receiving the payment form, an e-mail will be sent and an error message will be displayed.
In test mode:
The message indicates the source of the error and provides a link to the error code description to help you fix it.
In production mode:
The message indicates to the buyer that a technical problem has occurred.
In both cases, a warning e-mail is sent.
By default, the warning message is sent to the administrator’s e-mail address configured in the merchant’s shop (Settings menu > Shop > Configuration, E-mail manager field of the Merchant Back Office).
For reasons specific to each merchant, it may happen that the technical expert (or integrator) is not the recipient of this e-mail, nor does he/she have access to this menu to be able to modify the administrator’s e-mail address. In this case, the solution consists in setting up a new address to be notified in the event of a malfunction.
Configure another e-mail address.
- Sign in to your Merchant Back Office:
- Open the Settings > Notification rules menu.
- Select Advanced notification.
- Select the type of E-mail sent to the merchant notification.
- Click Next.
- Select the trigger event for Invalid payment form.
- In the General settings, fill in the fields:
- Rule reference
- E-mail address to notify
- Click Create.
A description of the error codes with their possible causes is available on our website:
https://sogecommerce.societegenerale.eu/doc/fr-FR/error-code/error-00.html
You can also create a personalized notification rule to receive this e-mail at another address.