To obtain a new password if you lose or forget it:

1. Go to the login page of your Merchant Back Office: https://sogecommerce.societegenerale.eu/vads-merchant/
2. Click on the link Forgotten password or locked account.

   

3. Enter your username in the login field.
4. Fill in the e-mail associated with your username in the E-mail field.
5. Click the Validate button.
   The following warning message appears:

   
6. Click OK after reading the message.

   You will then receive your login and a temporary password by e-mail, just like when you first signed in to the Merchant Back Office.

   If you have not received the reset proposal e-mail, make sure you have entered the correct login or e-mail address correctly. Check also the spam inbox.

7. Sign in to your Merchant Back Office using your login and temporary password received by e-mail.
8. Click Sign in.
   As a security measure, after 3 incorrect password entry attempts, your account will be blocked.

   After that, there are two possibilities. Select your scenario:

   I have specified a cell phone number in my account

   I have not specified a cell phone number in my account