WARNING: Your shop must have the REST Web Services option activated to be allowed to perform a refund from your CMS.
Before you perform a refund, make sure you have properly configured the REST API keys section in the General Configuration menu of the payment module.
To perform a refund via your the Back Office of your CMS:
- Go to the Order Settings > Order Settings menu of the Prestashop Back Office.
- Select the order that you would like to refund.
Making a partial refund:
- Click Partial refund or Standard refund.The Standard refund button appears only if Enable Returns has been activated (Customer service > Merchandise Returns menu).
- Select the quantity of products (check the box if necessary) and/or the amount to be refunded.
- Make sure the box Generate a credit slip is checked. If it is not already checked, check the box.
- Check the box Refund the buyer by Web Services with Sogecommerce.
- Click Partial refund.
The order status remains the same until the order is fully refunded.
Making a total refund:
- Modify the order status with the help of the dropdown list.
- Select the Refunded with Sogecommerce status.
- Click Update status.
If product returns are enabled, you can also refund the order like this:
- Click Standard refund.
- Check the quantity box for ALL items.
- Check the Delivery box if available.
- Make sure the box Generate a credit slip is checked. If it is not already checked, check the box.
- Check the box Refund the buyer by Web Services with Sogecommerce.
- Click Standard refund.
The order status changes to Refunded with Sogecommerce.